How to order — from album screenshot to your door in about ten days.

The Yupoo album interface is minimal by design: a grid of factory-shot photos, a number under each, and (usually) a title in Chinese. You don't need to read Chinese to shop — the photo numbers are the only thing you need to send us. If the shot has multiple colorways of the same model in one frame, note which color you want when you message us.

Some Yupoo albums are set to public; others are password-protected. Password-protected wholesale channels rotate every 90 days to keep the price sheet from getting scraped by resellers. If an album is password-locked, ask us on WhatsApp — we'll send you the active password in 30 seconds.

The best-format first message contains these five things:

1. Album screenshots — photo numbers visible.
2. Color preference for each piece — many models come in 4–8 colorways.
3. Country + ZIP — needed for the DHL quote.
4. Batch tier if you have a preference (Standard / Premium / Top Batch) — otherwise we recommend based on the model.
5. Timeline — is this for a specific date (birthday, event)? We prioritize.

We reply within 30 minutes during Shenzhen business hours (9 AM – 8 PM CST, that's 8 AM – 7 PM in Los Angeles or 3 PM – 2 AM in London). Outside those hours, expect an overnight reply.

The reply will contain: current stock confirmation for each SKU, our recommended tier per model (with reasoning), total in USD including DHL to your ZIP, and payment options. If a piece is out of stock, we tell you the restock window and offer alternatives.

Once you commit to a payment method, we send the specific receive address (USDT wallet address, bank details, or Western Union receiver name). We send a receipt image within 30 minutes of confirming the payment lands.

For first-time buyers under $250, we typically don't require full payment upfront — you can send 50% and pay the balance after QC photos. For orders over $500 and for Hermes specifically, full prepayment is standard.

If anything in the QC photos looks wrong — hardware angle off, color shifted, obvious defect — you flag it in WhatsApp and we pull that piece and swap it from the same batch. This happens on about 3% of orders and usually adds 2–3 days to shipping. If everything looks correct, you approve and we take the parcel to the DHL Express counter.

QC swap window is the last chance to change anything about the order. Once the DHL barcode is scanned in Shenzhen, we can't intercept the parcel.

Once the parcel is out for delivery, DHL will usually attempt at the address you gave us. If you're not home they leave a slip and re-attempt the next business day, or you can call DHL to reschedule or pick up at a service point. We include our WhatsApp on the shipping label as backup — if DHL has questions and you're not reachable, they call us and we sort it.

Customs: on parcels declared under $200 landed value, the US typically clears without duty. EU charges VAT above €150 landed value; DHL contacts you for payment before delivery. UK charges VAT above £135. Australia charges GST above AU$1,000. For LATAM, customs handling varies by country — we brief you specifically before shipment if the destination country has high-friction customs.